According to the specific business needs of the client, we created a CRM system for managing marketing activities and events. The system includes the following components:
- management of the database for counterparties - customers, partners and suppliers of the company;
- tags for allocating groups of counterparties by various factors
- festivals / events
- marketing messages
- projects - deadlines for implementation
- customer reviews
- management of after-sales service - customer complaints
- grouping of communication channels
- possibility of integration with other systems in the company (financial accounting system / ERP system / other available systems, if applicable).
The CRM system manages the processes in the relationship with customers, suppliers and partners - the counterparties. With the calendar integrated into the system, deadlines for events, marketing activities and the like are easily tracked.
Technologies
Linux, Apache, PHP, MySQL, JavaScript, HTML5, CSS3